Complaints

Complaints, should be addressed to GAIN CONTROL SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ, Rzeszów Henryka Sienkiewicza 6/16 Street, 35-216 Rzeszów, to the e-mail address: gaincontrol24@gmail.com, telephone number +48 505458178.

02. Complaint related to the Goods – www.gaincontrol24-com

03. Complaint related to the Services – www.gaincontrol24-com

04. Form of withdrawal from sales agreement – www.gaincontrol24-com

05. Form of withdrawal from the agreement of Services – www.gaincontrol24-com

06. Instructions on withdrawal from the sales agreement – www.gaincontrol24-com

07. Instructions on withdrawal from the services agreement – www.gaincontrol24-com

Out-of-court ways of settling complaints and pursuing claims

The Customer who is a Consumer has, among others, the following possibilities to use the out-of-court ways of settling complaints and pursuing claims:

      • he has the right to refer to a permanent amicable consumer court operating by the Commercial Inspection with a request to settle a dispute arising out of the concluded Sales Agreement;
      • has the right to refer to the voivodeship inspector of the Commercial Inspection with a request to initiate mediation proceedings for amicable settlement of the dispute between the Customer and the Seller;
      • may obtain free support for settlement of the dispute between the Consumer and the Seller, using also the support of the poviat (municipal) consumer rights adviser or a social organisation whose statutory tasks include protection of Consumers (among others, the Federation of Consumers, the Society of Polish Consumers). The advice is provided by the Federation of Consumers on the toll-free number of consumers’ hotline +48 800 007 707 and by the Society of Polish Consumers at the electronic mail address porady@dlakonsumentow.pl.
      • may report his complaint via the European ODR platform available at the address:http://ec.europa.eu/consumers/odr/.

Complaints for the Goods under warranty

The Seller undertakes to deliver Goods free from defects.

    1. The Seller shall be liable towards the Customer who is a Consumer, under warranty for defects in accordance with the provisions laid down in Article 556 – 576 of the Civil Code. In relation to the Customers who are Entrepreneurs warranty is excluded.
    2. Complaints arising out of a breach of the Customer’s rights guaranteed by law or under these Terms and Conditions should be sent to the following address:GAIN CONTROL SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ, Wola Zgłobieńska 307A, 36-046 Wola Zgłobieńska, Poland, to the electronic mail address: gaincontrol24@gmail.comor by telephone: +48 505458178.
    3. In order for the complaint to be processed, the Customer should send or deliver the Goods in question, attaching the proof of purchase, if possible. The Goods should be delivered or sent to the address mentioned in point 3.
    4. The Seller undertakes to process each complaint within 14 days.
    5. If there are any deficiencies in the complaint, the Seller shall request the Customer to supplement it as necessary, immediately, but not later than within 7 days from the date when the Customer received the request.

Out-of-court ways of settling complaints and pursuing claims

The Customer who is a Consumer has, among others, the following possibilities to use the out-of-court ways of settling complaints and pursuing claims:

      • he has the right to refer to a permanent amicable consumer court operating by the Commercial Inspection with a request to settle a dispute arising out of the concluded Sales Agreement;
      • has the right to refer to the voivodeship inspector of the Commercial Inspection with a request to initiate mediation proceedings for amicable settlement of the dispute between the Customer and the Seller;
      • may obtain free support for settlement of the dispute between the Consumer and the Seller, using also the support of the poviat (municipal) consumer rights adviser or a social organisation whose statutory tasks include protection of Consumers (among others, the Federation of Consumers, the Society of Polish Consumers). The advice is provided by the Federation of Consumers on the toll-free number of consumers’ hotline +48 800 007 707 and by the Society of Polish Consumers at the electronic mail address porady@dlakonsumentow.pl.
      • may report his complaint via the European ODR platform available at the address:http://ec.europa.eu/consumers/odr/.

EU declaration of conformity Shin guard

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